FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you offer?
We offer a wide range of products for pregnancy and postpartum recovery, including prenatal vitamins, baby toys, diapers, wipes, creams, and other essentials for new parents and their little ones.

2. Are your products safe for babies?
Absolutely! All our products are carefully selected and tested to ensure they are safe for babies and meet high-quality standards. We prioritize using gentle, non-toxic materials whenever possible.

3. Do you offer international shipping?
Currently, we offer shipping within Canada and the United States. Please check our shipping policy for more details.

4. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days for a full refund. Please ensure that items are in their original packaging and unused. Check our Returns page for more information.

5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's website.

6. Do you have a loyalty program?
Yes! We value our customers and offer a loyalty program where you can earn points for every purchase, which can be redeemed for discounts on future orders. Sign up for our newsletter to stay updated on promotions and rewards!

7. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, we may not be able to make changes, but we will do our best to assist you.

8. Do you offer gift wrapping or gift cards?
Yes, we offer gift wrapping options for select products. You can also purchase gift cards to let your loved ones choose what they need for their baby!

9. How can I contact customer support?
You can reach our customer support team through our Contact Us page or by emailing support@mamotobaby.com. We are here to help you with any questions or concerns!

10. Where can I find product care instructions?
Care instructions for each product can be found on the product page. If you have any specific questions, feel free to reach out to our customer service team for assistance.